Complaints Procedure

What to do if you have a complaint?

Our Internal Complaint Handling procedures are available on request. If you have reasons to raise a concern please contact us on 01329 828266, in writing to The Complaints Officer, Whittington House, 64 High Street, Fareham, PO16 7BG or by email: sharon.hughes@hughescarne.co.uk. If we are unable to resolve an issue to your satisfaction you may be able to refer the matter to the Financial Ombudsman Service. More information is available on request or by visiting www.financial-ombudsman.org.uk.